Frequently Asked Questions
[cq_vc_accordion contentcolor=”#333333″][cq_vc_accordion_item accordiontitle=”1. What is the Prepaid Tourist SIM?”]The Prepaid Tourist Sim provides mobile service to customers who are visiting Trinidad & Tobago for a short period of time. The SIM comes in three (3) denominations and is pre-loaded with a combination of Unlimited bmobile Talk, Unlimited Global Text, Local Talk, International minutes and Data.
[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”2. What will customers receive when they purchase this SIM card?”]The SIM cards come in three (3) denominations as outlined in the table below
• Tourist SIM $350 TTD
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• Tourist SIM $210 TTD
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• Tourist SIM $225 TTD
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- International mins allow calls to US, UK, Canada and the Caribbean
- Any usage in excess of bundle quotas or outside of bundle categories will incur standard PAYG Rates.
- Any usage outside of Trinidad and Tobago will incur standard roaming charges.
- Prices are VAT Exclusive
- Pre-loaded service on SIM Card is subject to change.
- Fair usage policy applies. See our Fair Usage Policy
[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”3. Where will the Tourist SIM be available for purchase?”]The Tourist SIM will be available at the bmobile Duty Free store, bmobile Hilton and other select Authorized Channel Partners and Hotels.[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”4. How is the Sim card activated?”]The SIM card is activated by first call activation. The customer simply has to make a call to any mobile number to activate the SIM and the associated pre-loaded bundles.[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”5. How long will the bundles be valid?”]The bundles will be valid for either 14 days or 30 days from the date of activation, this is dependent on the SIM card denomination that is purchased.[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”6. How will the customer know when the bundles expire?”]The customer will receive a pre-expiry message, 2 days before the bundle expires and another message upon expiration of the bundles.
Pre Expiry Message
“Your Talk and Data plan expires in 2 days. On expiry, you will be charged standard rates or dial *123 to buy any local talk & data plan”
Expiry Message
“Your Talk and Data Plan has expired. You will be charged standard rates or dial *123 to buy a plan”[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”7. Can the Tourist SIM bundle be repurchased?”]
No, the original bundle is not available for repurchase.
[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”8. Can the customer purchase plans from the regular *123# menu?”]
Yes, the customer can purchase any promotional plan on the *123# menu. Simply dial *123#, from the mobile phone.
[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”9. How long will the SIM card be valid?”]The SIM card will expire 7 days after the bundle expires, unless a top up is added to the mobile number.[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”10. Will the customer be notified of the SIM card expiry?”]Yes, the customer will receive a pre expiry message immediately after expiry of the bundles.
“Your access to bmobile services will expire in 7 days. To extend access, top up $50 or more at any bmobile store and dial *123 to buy any talk & data plan”[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”11. How does the customers extend the validity of the SIM card?”]The customer can extend the validity of the SIM card by purchasing a top up of $50 or more.[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”12. Do I have to sign a monthly contract to enjoy this service?”]No, the service is governed by standard prepaid terms and conditions of service.[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”13. What happens if I travel outside of Trinidad and Tobago and use the SIM card?”]Any usage of the SIM card outside of Trinidad and Tobago, will incur standard roaming charges, which are not included in the price of the SIM Card. You must top up your mobile number online or before leaving Trinidad to access roaming service at your destination. See website for further details of prepaid roaming charges and online top up. Online top up can be accessed at our website – www.bmobiletopup.com.[/cq_vc_accordion_item][cq_vc_accordion_item accordiontitle=”14. Where can I get more information on this promotion?”]For more information visit www.bmobile.co.tt or dial *100 or 824-TSTT (8788).[/cq_vc_accordion_item][/cq_vc_accordion]